Tag: Mitel
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Check Out This Easy-to-Deploy Game Changer – Your New Virtual Receptionist: Mitel Voice Assist
If excellent customer service is your goal, Mitel has stepped up with the solution you need… their new Voice Assist solution. Voice Assist is like having a virtual receptionist to help answer basic customer questions, route calls, and deliver personal service without tying up an employee on your team. Voice Assist is a simple application…
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How Mitel Solutions are Making a Difference in Healthcare, Education and Hospitality… And What’s Next for Telephones?
Everyday Mitel Phones Make Impacts Around the World Over the past half-century, Mitel has contributed many “firsts” to the history of telephones, but they aren’t creating all these world-first inventions just for the sake of innovation. Mitel develops cutting-edge products so its customers can make the crucial connections they need to move the world forward.…
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What to Look for in a Secure Senior Living Community or Hotel UC Solution
Caregiving, Hospitality and Security go hand in hand… Every resident in a Senior Living Community has unique needs, just as the hospitality industry strives to offer personalized experiences to every guest. No business can afford to lose the confidence of its customers, but lost confidence comes at an even higher cost when families have placed…
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4 Call Center Agent Performance Metrics You Might Be Overlooking
Transforming your call center into a thriving hub of customer satisfaction requires the right blend of efficient agents who can effortlessly meet customer needs. But have you considered the untapped power of agent performance metrics? These four overlooked or, at the very least, underestimated metrics hold the key to unlocking a data-driven strategy that maximizes…
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Contact Center Innovations… Transform Your Bank or Credit Union’s Customer & Employee Experience
The two digital transformation opportunities that promise the most significant impact for banks and credit unions are reinventing their contact centers and branch and office operations. We’ll focus on how banks can capitalize on each opportunity with Mitel Financial Services Solutions. Creating the Customer Experience of the Future The role of a bank’s contact center…
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Big Features for Your Small Business – Mitel adds SMB Controller for On-Prem, Big Business Capabilities
We recognize that one size does NOT fit all! That’s why TCI is excited to announce that Mitel has rolled out their new SMB Controller – it provides a full communications solution for small businesses with customized messaging, collaboration and contact center capabilities. The MiVoice SMB controller is flexible to fit your organization, providing a…
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TCI Host Cloud Voice & Contact Center Service… Customized Capabilities & Local White Glove Support
Our TCI Host Cloud Voice Service is all about flexibility Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your entire platform to the cloud to reduce your overall telecom costs. Cloud communications isn’t an all-or-nothing endeavor There are several deployment models to choose from depending on your business’s…
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Using Microsoft Teams? Mitel Offers No-Cost Integration with MiVoice Business + MiCollab
As hybrid work continues to expand, and Unified Communications capabilities continue to evolve, more customers are looking to integrate their Mitel telephony solutions with their Microsoft infrastructure. In an environment where Microsoft Teams has already been selected or installed, many customers are looking for a user experience that retains full access to Mitel’s powerful communications…
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Serving the Public Sector… Get Responsible, Reliable Communications Without the Hassle of Procurement
Governments require a unique mix of features, flexibility, and economy in their telecommunications solutions. TCI enables organizations in the public sector to increase productivity with seamless communications solutions tailored to their unique needs. Challenges You Might Be Facing Every crisis needs a tailored response – No matter what their size, emergencies cause both uncertainty and…
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Hospitality Loyalty Program for SX-200 ICP Customers
You’ve trusted your property’s communications with Mitel for years… We know how vital it is for you to provide the best guest experience while making it as efficient and smooth as possible for your staff to run their daily activities. Whether you have a big hotel in a bustling city square or a series of…