If you’re using a NEC SL2100, SV9100, or 3C System, this transition will occur over the next few years, with key dates to keep in mind: December 31, 2024: Last day to order new NEC systems March 31, 2025: Final date for NEC to ship ordered hardware March 31, 2026: End of technical support from […]
Tag Archives: Mitel
13
May
May
Customer Experience that Your Bank or CU Can be Proud of Creating a customer-first culture is about more than just client interactions. You need to provide tools that allow every part of your business to flourish. With happy, effective staff using secure, efficient communications, your organization can deliver the enhanced services your customers expect. It […]
06
May
May
The healthcare industry has always been at the forefront of safeguarding sensitive patient information, a responsibility that has become even more crucial in the post-pandemic era. With the rapid shift to digital communication channels and telehealth services, adhering to communication compliance regulations is not just a legal obligation but a cornerstone of patient trust and […]
29
Apr
Apr
Making Microsoft Teams More of a Team Player Microsoft Teams is great for video meetings and sharing documents, but many business sectors still depend on customized telephony apps from third-parties. Schools and universities, for example, rely on mass notification via mobile devices to protect students, staff, and parents during emergencies. Financial services companies must maintain […]
22
Apr
Apr
TCI designs, deploys and supports the technologies you need to bring your entire senior living community together. We offer a full suite of integrated services, bringing the ‘TCI Advantage’ to your community with Managed Voice, Core Network and Infrastructure services to connect what counts… TCI Host Connect your community with Mitel-powered communication features and built-in […]
25
Mar
Mar
Get Ahead of the Game If you haven’t done it yet, now is a great time to take stock, reassess where you stand, and make commitments to improve your technology this year. TCI offers a range of customized solutions, including Mitel’s unified communications platforms. Mitel UC solutions combine voice, chat, email, video meetings, file sharing, […]
04
Mar
Mar
Much has been written about protecting customer and employee data, but what about protecting your customers and employees from physical threats? Even more than a secure network, a secure facility provides peace of mind and protects customers and employees from bad actors who would do them harm. For that reason, security cameras have become standard […]
29
Jan
Jan
One of the most startling statistics to emerge from the pandemic had nothing to do with communicable illnesses but rather with communications between businesses. In 2020, from March to June, the use of Microsoft Teams grew by 894%. And, between 2021 and 2022, the number of Teams users rose from 145 million to 270 million. […]
08
Jan
Jan
Empower your people to serve your customers better For a single, low monthly price, you can upgrade old phones to advanced mobile-enabled desktop phones and use Mitel’s award-winning capabilities to dramatically improve your Customer Experience. Cloud communications isn’t an all-or-nothing endeavor There are several deployment models to choose from depending on your business’s unique situation, […]
02
Jan
Jan
In the DC region’s highly competitive financial services industry, banks must ensure customers enjoy an easy and efficient experience at each journey stage. There’s simply too much risk that poor experiences will tarnish the bank’s reputation, turn away customers, and harm the bottom line. Today’s communications solutions and technologies empower banks to break down unnecessary […]