Customer Experience (CX) has always been critical for companies, but now the value of Employee Experience (EX) is gaining recognition. A robust job market offers workers a lot of options, so companies have to compete to attract and retain good people. This was especially true during 2021’s Great Resignation, when a record number of workers […]
Tag Archives: Employee Experience
15
Aug
Aug
The pandemic accelerated an evolution already underway in retail – digital is transforming how and where consumers shop, what they buy, and their expectations for support and experience. Evolving consumer behaviors combined with a hybrid workforce are driving the six leading communications technology trends in retail. Here’s what’s in store… 1. Supply Chain Resiliency Supply […]
16
May
May
We’ve seen a lot of changes to the call center and customer experience landscape over the years, from cloud communications and virtual agents to more strategic thinking around analytics, more flexible social media interactions, and innovative ways to involve artificial intelligence. And when the pandemic pushed businesses to modernize their business communications overnight, we’ve seen […]
09
May
May
There’s no question that the customer experience (CX) has undergone a dramatic shift in the past few years. Consumers are online more than ever. Like the rest of daily life, CX has become a true blend of the digital and “live” worlds. Most people channel-switch without thinking these days and consumers will only want the […]