Tag: Cloud
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5 Cloud Contact Center Trends to Watch in 2020
With 2020 upon us, it’s safe to say the cloud contact center has arrived. Over 70% of businesses already have their contact center in the cloud or at least have plans to start the migration this year. What follows are the most important trends you need to know to ensure your cloud contact center stays…
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Tech Overload? 5 Ways to Streamline all those Apps & Communications Tools
The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools. If this sounds familiar, it might be a good time to consider a unified communication system like Mitel-powered TCI Host, which includes collaborative tools that allow team members to assign tasks, share documents, schedule calls, chat and conduct audio and…
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Top 7 Reasons Our Clients are Moving Voice & Collaboration to the Cloud
Business leaders move their communications to the cloud for better mobility, quality, simplicity and reliability. They find it easier to add offices, users and features so they can grow, and they appreciate being able to customize how they connect with customers. Decision makers are also motivated by their bottom line – they get more and…
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Upgrade Your Old Mitel Phone System with the Latest Cloud Capabilities… TCI Can Make it Happen!
Whenever considering new technology, there is always concern about how previous investments will be impacted. Do you abandon infrastructure prematurely and break the IT budget, or do you stick with the old technology – and its limitations – as a cost-saving measure? Fortunately, the cloud removes this “rock-and-a-hard-place” conundrum from your decision making. The cloud…
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Using Contact Center Metrics to Boost Customer Experience in the Real World
No surprise… Your customers want personalized service and consistent answers when they speak with multiple reps in your business. Further, they don’t want to wait on hold or repeat themselves when transferred. Here’s how three organizations are leveraging the Cloud today to benefit their customers… A Medical Supply Company, which serves its market with 45…
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How Data Center and Collocation Services Simplify Your IT… Offsite. Secure. Scalable.
At TCI we make IT easy. As your trusted technology partner, we can transform your data center from outdated onsite hardware to cyber-secure virtual storage in the cloud. By offering the best in alternative third-party collocation facilities, we take away the headaches and risks associated with managing your own data center. Imagine no more… Crashes…
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Mitel Delivers More Advantages with Expanding Google Cloud Partnership
Our strategic partner, Mitel has broadened its partnership with Google Cloud to provide greater security and reliability for businesses looking to move more of their collaboration tools and communications to the cloud in order to accelerate their Digital Transformation… As part of the expanded partnership, Mitel will now leverage the Google Cloud Platform to support…
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Improving Customer Service… 8 Call Center Trends You Need to Watch
When it comes to improving the Customer Experience with better technology, 2019 is shaping up to be the year of strategic thinking with focus areas like better analytics, more social media conversations and innovative ways to involve artificial intelligence. To keep you informed and help you stay on target with your plans, we’ve identified the…
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Unified Communications… Telework Included to Empower High-performance Employees
With telework, your company’s business activities no longer need to be tied to specific times or locations. Your employees can work remotely and collaboratively – whenever they want – to access company data and expertise from their homes, across town, or around the world. The result is happier staff, lower overhead and improved efficiency for…
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Getting More from Your Technology Investments
Staying competitive, taking advantage of opportunities, and saving money do not always require abandoning technologies you already have in favor of a single silver-bullet breakthrough. TCI can help you optimize your business processes at incremental cost simply by extending your current technologies to achieve transformative results. Take the Cloud, for example… This is now a…