Tag: Artificial Intelligence
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Recapping Mitel’s Recent Road Show on Digital Transformation & Contact Center Innovations
The emergence of the Digital Economy has led companies to transform their call centers into omni-channel customer experience centers. Increasingly, companies are finding that they need optimization solutions like Workforce Management, Interaction Recording, Quality Management and Speech Analytics to successfully operate an omni-channel customer experience center. They’re also looking at AI-powered Agent Assist technology to…
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What to Know About Communications Security in the Age of Artificial Intelligence
Unified Communications enables your employees to communicate and collaborate more effectively through screen sharing, video meetings, mobile apps and more. But adding AI to the mix promises to send productivity through the roof, so it’s not surprising that over 40% of enterprises plan to incorporate AI into their UC systems by the end of 2019.…
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Mitel Delivers More Advantages with Expanding Google Cloud Partnership
Our strategic partner, Mitel has broadened its partnership with Google Cloud to provide greater security and reliability for businesses looking to move more of their collaboration tools and communications to the cloud in order to accelerate their Digital Transformation… As part of the expanded partnership, Mitel will now leverage the Google Cloud Platform to support…
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Improving Customer Service… 8 Call Center Trends You Need to Watch
When it comes to improving the Customer Experience with better technology, 2019 is shaping up to be the year of strategic thinking with focus areas like better analytics, more social media conversations and innovative ways to involve artificial intelligence. To keep you informed and help you stay on target with your plans, we’ve identified the…
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Getting More from Your Technology Investments
Staying competitive, taking advantage of opportunities, and saving money do not always require abandoning technologies you already have in favor of a single silver-bullet breakthrough. TCI can help you optimize your business processes at incremental cost simply by extending your current technologies to achieve transformative results. Take the Cloud, for example… This is now a…