Tag: Artificial Intelligence
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How Modern Unified Communications Elevate the Hospitality Industry
As hospitality leaders gear up for the busy summer season, plenty of technological tools are available to streamline operations and provide an overall improved and immersive guest experience. Whether it’s enabling multimodal technology for frontline workers, AI-powered tools, or hybrid cloud solutions, investing in modern UC solutions is something every property manager should take time…
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Simplify the Banking Experience to Earn Customers for Life
In the DC region’s highly competitive financial services industry, banks must ensure customers enjoy an easy and efficient experience at each journey stage. There’s simply too much risk that poor experiences will tarnish the bank’s reputation, turn away customers, and harm the bottom line. Today’s communications solutions and technologies empower banks to break down unnecessary…
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4 Ways Artificial Intelligence Will Improve Your Communications & How to Mitigate AI Security Issues
Unified Communications enable your employees to communicate and collaborate more effectively through screen sharing, video conferencing, mobile apps, and more. Adding artificial intelligence (AI) to the mix promises to send productivity through the roof, so it’s not surprising to see enterprises jump at the chance to experiment. Still, even as AI transforms communications and collaboration,…
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The 9 Most Important Call Center Trends of 2022
We’ve seen a lot of changes to the call center and customer experience landscape over the years, from cloud communications and virtual agents to more strategic thinking around analytics, more flexible social media interactions, and innovative ways to involve artificial intelligence. And when the pandemic pushed businesses to modernize their business communications overnight, we’ve seen…
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3 Easy Ways to Strengthen Customer Relationships with Unified Communication Tools
Darwin’s Theory is that species must adapt to their environment in order to survive. The same is true in business, and the pandemic has been a hard lesson for many companies as they battle to stay afloat. The “fittest” have embraced (and even accelerated) digital transformation, finding new and meaningful ways to engage customers remotely.…
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Looking Ahead… Evolving 2021 Cloud Trends
The vast majority of businesses are now utilizing cloud services. But just because the cloud revolution has already happened doesn’t mean it has reached an endpoint. With the cloud still evolving in 2021, it is worth examining how three emerging trends will impact businesses, and what business owners can do to prepare. 1. Artificial Intelligence…
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Top Tech Trends in the Hospitality & Lodging Industry… Some May Make Sense for Your Business
Hotels, motels and other hospitality businesses once occupied a fairly simple space in people’s lives – they were a place for guests to lay their heads while away from home. But anyone who’s spent time on the road in recent years knows that the role of technology has greatly expanded. Here are some of the…
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Adapt with New Technology… Fill Your Resource Gap with Conversational AI / Chatbots
The COVID-19 pandemic is transforming the way we connect, communicate and collaborate. One powerful tool helping to close the social distance gap between customers and businesses is the chatbot, a software application designed for human-like conversations. Personalized Interactions Amid the pandemic, chatbots are being used to fill the current resource gap and enable businesses to…
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Remote Work is Here to Stay… Keep Your Staff and Customers Well Connected over the Long Haul
Only a year ago, the typical business provided voice and IT support on-site, from within the company’s offices. With the pandemic, things changed suddenly, requiring your IT team to deliver more support to everyone at home. The concept of work as an activity primarily done within a company’s office has been completely transformed. Many employees…
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How Real-World AI is Transforming the Fast-Paced World of Contact Centers
Thanks to Hollywood, it’s easy for many people to think of artificial intelligence as a sentient, self-learning technology that inevitably runs amok with the intent of wiping out humanity. This makes for fun movies, but what about the practical applications of AI in the real business world? AI enables a computer or application to perform…