Tag: Voice & IT Maryland
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How Mitel-Powered Contact Centers are Evolving to Improve the Customer Experience
While voice-based channels remain the primary communication method with customers today, consumers are increasingly expecting, even demanding, to interact with companies through alternate methods such as text, web chat, email and other social media tools. This means that every company MUST become as fluent in these emerging media channels as they are with voice communications…
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Phone Systems in the Cloud vs. On-Premises vs. Hybrid Deployments
Phone systems have traditionally been deployed on-site, but the lure of the Cloud is strong. Many multi-site businesses are now using a hybrid combination of both… deploying an on-premises system at headquarters and Cloud solutions for the branch offices – all interconnected and centrally managed in a hybrid arrangement. Click here for Mitel’s helpful Decision…
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Ensuring Your LAN Can Support Crystal Clear Voice & High Speed Broadband
With voice and data converging in today’s IT environments, you need a technology partner with the know-how to implement and maintain a unified network that can handle everything you throw at it. Whether you are implementing VoIP, SIP or UC on your LAN, the success of the deployment hinges not only on the system you…
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Need an Avaya Escape Hatch? More Reasons to Go with Mitel & TCI
Avaya filed for Chapter 11 protection in January. If you’re an Avaya customer or were considering one of their systems, Mitel and TCI are ready to help. Ready for Tomorrow With any Mitel solution, your investment is future-ready, even as you grow or decide to shift from on-premises to cloud communications. Mitel’s expansive portfolio of…
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Hey, Did You Know TCI Offers Professionally Designed Sound Masking Solutions?
What is Sound Masking? Sound masking is the process of adding a low level, unobtrusive background sound created by special digital generators and distributed by normally unseen speakers through an area to reduce distractions or provide confidentiality where needed. The sound is typically introduced through speakers installed in or above the ceiling. The sound is…
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Digital Transformation: Understanding the Digital Imperative
A major challenge for businesses in every industry is how to maintain and increase competitive advantage in today’s dynamic economy. Companies can no longer simply differentiate their products and services along a single dimension – like price, features, quality, and support. Except for commodity goods and services, the lowest price doesn’t guarantee a sale, poor…
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The TCI Difference – We Are NOT Your Average Cloud, Hosted Voice or UCaaS Provider
Individually Designed… Flawlessly Engineered… Meticulously Implemented Solutions Powered by technology from global leader Mitel, our Hosted “Unified Communications as a Service” solution fills a crucial gap in the DC Region’s fast moving Cloud Voice market. Whether you’re a small or large business, we custom design and manage every solution specifically for your unique requirements. Every…
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Mitel Mass Notification… Connect with the Right People at the Right Time
Mitel’s award-winning Mass Notification solution enables faster delivery and acknowledgement of vital information to your customers, employees, and other constituents. From routine billing notices, order status, and appointment reminders to crisis events such as outages, recalls, and emergency response, Mitel enables you to deliver personalized information in real-time to the right people at the right…
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Mitel Rolls Out CloudLink… Customized App Development for Your Unique Communications and Workflow
The way we communicate is changing forever. Our connected world is undergoing a digital transformation, creating fundamental shifts in the way we work and live. With an aggressive strategy focused on innovative application development, Mitel is transforming TCI’s business too, enabling us to refine solutions to meet our customers’ specific industry and business communication needs.…
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Hey, Did You Know TCI Offers Single-Source Broadband, SIP, Access & WAN Services?
Business communications and carrier services are no longer just a ‘required’ cost of doing business. In today’s competitive landscape, optimized communications services are a competitive advantage. As your trusted IT and Telecom services advocate, TCI helps you select, source and implement what you need at the best prices: Broadband Internet Access SIP Trunking Metro Ethernet,…