Tag: Voice & IT Maryland
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How DC Region Banks and CUs Improve Customer Experience with TCI & Mitel Technology
Customer Experience that Your Bank or CU Can be Proud of Creating a customer-first culture is about more than just client interactions. You need to provide tools that allow every part of your business to flourish. With happy, effective staff using secure, efficient communications, your organization can deliver the enhanced services your customers expect. It…
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Navigating Communication Compliance in Healthcare
The healthcare industry has always been at the forefront of safeguarding sensitive patient information, a responsibility that has become even more crucial in the post-pandemic era. With the rapid shift to digital communication channels and telehealth services, adhering to communication compliance regulations is not just a legal obligation but a cornerstone of patient trust and…
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Power Up Microsoft Teams with Mitel’s Integrated Tools and Apps
Making Microsoft Teams More of a Team Player Microsoft Teams is great for video meetings and sharing documents, but many business sectors still depend on customized telephony apps from third-parties. Schools and universities, for example, rely on mass notification via mobile devices to protect students, staff, and parents during emergencies. Financial services companies must maintain…
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Connecting Your Sr. Living Community with TCI Managed UC & Infrastructure Solutions
TCI designs, deploys and supports the technologies you need to bring your entire senior living community together. We offer a full suite of integrated services, bringing the ‘TCI Advantage’ to your community with Managed Voice, Core Network and Infrastructure services to connect what counts… TCI Host Connect your community with Mitel-powered communication features and built-in…
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The Best of Cloud & On-Prem – 3 Big Advantages of Hybrid UC Deployments
For years, the focus of IT and telecom decision-makers has been on moving communications to the cloud. Many accepted the idea that all communications would eventually be handled as a cloud-based service. However, the notion of a “cloud utopia” starts to break down when you consider the significant investments that many organizations have made in…
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The Benefits of Connected Healthcare – Introducing the ‘Internet of Medical Things’
Spurred by the growing need for services outside the traditional office setting, the connected healthcare market is rapidly expanding… Quality medical care has always been built on strong personal connections, but recent developments in telehealth are spurring ‘Connected Health’ – the delivery and management of healthcare services using remote technology. Connected Health utilizes the ‘Internet…
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Focus on Hospitality – How to Surpass Guest Expectations with Effective Communications
Enhance your guest experience, elevate staff performance, and stay ahead of the competition with the latest integrated communications technology. You and your guests can enjoy seamless service that is sure to impress. Challenges You Might Be Facing 1. Reliability is not negotiable – Whether it’s a simple wake-up call or acting in a professional and…
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Set Up Your Business for Success with Customized ‘Your Way’ UC as a Service
Get Ahead of the Game If you haven’t done it yet, now is a great time to take stock, reassess where you stand, and make commitments to improve your technology this year. TCI offers a range of customized solutions, including Mitel’s unified communications platforms. Mitel UC solutions combine voice, chat, email, video meetings, file sharing,…
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7 Ways TCI Host Cloud Voice Makes Your Life Easier
In today’s remote working world, it is essential for your team to be connected seamlessly no matter what device they are using. If you are exploring ways to improve how your team communicates, TCI Host provides a locally supported, customized service with all-in-one collaboration and mobility tools, so your business won’t miss a beat. Here…
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4 Ways to Show Your Customers You Value and Appreciate Them with Contact Center Tools
There are dozens of creative ways to express customer appreciation, and a full-featured call center software suite can help get your message across with minimal fuss. Small business owners and their teams can handle customer calls efficiently while indulging their VIPs with something extra — all without missing a beat. Here are four ways to…