Tag: UC
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Connecting Your Sr. Living Community with TCI Managed UC & Infrastructure Solutions
TCI designs, deploys and supports the technologies you need to bring your entire senior living community together. We offer a full suite of integrated services, bringing the ‘TCI Advantage’ to your community with Managed Voice, Core Network and Infrastructure services to connect what counts… TCI Host Connect your community with Mitel-powered communication features and built-in…
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Set Up Your Business for Success with Customized ‘Your Way’ UC as a Service
Get Ahead of the Game If you haven’t done it yet, now is a great time to take stock, reassess where you stand, and make commitments to improve your technology this year. TCI offers a range of customized solutions, including Mitel’s unified communications platforms. Mitel UC solutions combine voice, chat, email, video meetings, file sharing,…
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AI and Your Phone System… The Good, Bad and Ugly
We expect the evolution of AI to be as earth-shaking as the creation of the semiconductor, the personal computer, the Internet, and the mobile phone. AI will change the way people work, learn, travel, get healthcare, and communicate with each other. Evolving phone systems will be just one aspect of its far-reaching influence as AI…
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Connecting Healthcare Providers with HIPAA-Compliant and Cloud-Based Communications
As a local technology leader, TCI is committed to delivering the best HIPAA-compliant healthcare communications tools for your facility. The entire healthcare industry underwent a rapid digital transformation due to the pandemic and continues to evolve as the world changes. Telehealth, remote treatments, and virtual patient services have grown in popularity, enabling patients to receive…
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Supporting DC Metro Leaders in Education, Hospitality and Retail with On-Premises & Hybrid Unified Communications
The on-prem, private hosted, and hybrid Unified Communications (UC) platforms TCI deploys and supports offer unique advantages for education, hospitality, and retail organizations. A 2023 Metrigy global survey found 64.7% of those in the hospitality industry are on-premises or private-hosted, 56.7% of education, and 50% of retail. These high adoption rates of on-prem and private…
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Gig Work Expands Across Industries Enabled by UC Technology
Freelance work isn’t new, but recently it has come to the forefront of attention as more workers and businesses embrace the gig economy. A whopping 36% of employed Americans identified as independent workers in 2022 – up from 27% in 2016. Across industries, with the gig economy in full swing, businesses can scale their workforces…
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What to Look for in a Secure Senior Living Community or Hotel UC Solution
Caregiving, Hospitality and Security go hand in hand… Every resident in a Senior Living Community has unique needs, just as the hospitality industry strives to offer personalized experiences to every guest. No business can afford to lose the confidence of its customers, but lost confidence comes at an even higher cost when families have placed…
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Attn. DC Region Financial Services Firms: Check Out the 2023 eGuide to Improve Client Experience and Grow with UC
TCI Serves Leading Banks and Credit Unions Across the DC Region Financial organizations must innovate to compete, which is why you need to plan ahead – and stay ahead – of emerging technology trends. Today’s unified communications technology can help your bank or credit union stay on top of customer demand, achieve compliance objectives, and…
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4 Call Center Agent Performance Metrics You Might Be Overlooking
Transforming your call center into a thriving hub of customer satisfaction requires the right blend of efficient agents who can effortlessly meet customer needs. But have you considered the untapped power of agent performance metrics? These four overlooked or, at the very least, underestimated metrics hold the key to unlocking a data-driven strategy that maximizes…
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4 Ways Artificial Intelligence Will Improve Your Communications & How to Mitigate AI Security Issues
Unified Communications enable your employees to communicate and collaborate more effectively through screen sharing, video conferencing, mobile apps, and more. Adding artificial intelligence (AI) to the mix promises to send productivity through the roof, so it’s not surprising to see enterprises jump at the chance to experiment. Still, even as AI transforms communications and collaboration,…