The capabilities and scope of the traditional call center have expanded as technology continues to evolve. Today’s contact center operations can range from a few customer service representatives in a small business to enterprise-level corporations with hundreds of agents spread across multiple regional offices and remote telework locations. TCI’s contact center experts can get you […]
Tag Archives: MiContact Center Business
Blog
Contact Center Innovations… Transform Your Bank or Credit Union’s Customer & Employee Experience
05
Jun
Jun
The two digital transformation opportunities that promise the most significant impact for banks and credit unions are reinventing their contact centers and branch and office operations. We’ll focus on how banks can capitalize on each opportunity with Mitel Financial Services Solutions. Creating the Customer Experience of the Future The role of a bank’s contact center […]
Blog
Big Features for Your Small Business – Mitel adds SMB Controller for On-Prem, Big Business Capabilities
22
May
May
We recognize that one size does NOT fit all! That’s why TCI is excited to announce that Mitel has rolled out their new SMB Controller – it provides a full communications solution for small businesses with customized messaging, collaboration and contact center capabilities. The MiVoice SMB controller is flexible to fit your organization, providing a […]