Customers are conversing with businesses in new ways, thanks to the Internet of Things (IoT). For many consumers, virtual assistants, chatbots and messaging apps are quickly becoming their preferred methods of communication. CNBC reports that half of consumers will own a smart speaker by the end of the year, and among the top three uses […]
Tag Archives: IoT
18
Nov
Nov
Today’s service customers have zero patience for field service delays. They simply won’t tolerate missed or late service calls, or technicians who don’t have the necessary skills to get them back online, or the old standby, “I don’t have the right parts with me. I’ll have to go back to the shop.” The Internet of […]
09
Apr
Apr
Connecting devices allow businesses to operate more efficiently. The IoT’s ability to automate tasks like monitoring, sensing, and data collection is driving its adoption across many industries. A new IoT innovation is being enabled by Mitel – giving connected devices a ‘voice’ to alert people who can interact and address whatever situation a device is […]
25
Dec
Dec
We want you to be ready when Mitel’s innovative ‘CloudLink’ comes online, so as news breaks look for more updates from us. ‘CloudLink’ will be a focal point of Mitel’s product roadmap moving into 2018, and we like what we’re hearing. At a high level, the CloudLink vision is to provide: A bridge to enable […]
13
Nov
Nov
There’s a lot of pressure to provide a great experience each time customers interact with your brand. Businesses are responding by prioritizing the Customer Experience as a competitive differentiator. Your business needs to consider the full range of your Customers’ Experience: not just the call they make to sales or support, but all the different […]