Thanks to Hollywood, it’s easy for many people to think of artificial intelligence as a sentient, self-learning technology that inevitably runs amok with the intent of wiping out humanity. This makes for fun movies, but what about the practical applications of AI in the real business world? AI enables a computer or application to perform […]
Tag Archives: Google
26
Aug
Aug
The emergence of the Digital Economy has led companies to transform their call centers into omni-channel customer experience centers. Increasingly, companies are finding that they need optimization solutions like Workforce Management, Interaction Recording, Quality Management and Speech Analytics to successfully operate an omni-channel customer experience center. They’re also looking at AI-powered Agent Assist technology to […]
03
Jun
Jun
Our strategic partner, Mitel has broadened its partnership with Google Cloud to provide greater security and reliability for businesses looking to move more of their collaboration tools and communications to the cloud in order to accelerate their Digital Transformation… As part of the expanded partnership, Mitel will now leverage the Google Cloud Platform to support […]
Blog
Mitel Integrates with Google Cloud Contact Center AI to Deliver More Insightful Customer Experiences
05
Nov
Nov
Mitel has announced an integration with Google Cloud’s new Contact Center AI that will improve your company’s customer service experience, as well as the productivity of your contact center. Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers. Key […]
By 2020 Customer Experience is expected to overtake price and product as the key differentiator used by customers to influence their brand, product and service decisions. Responding to this reality, Mitel has partnered with Google to deliver new AI-driven customer experience capabilities across all Mitel core contact center solutions, including its cloud-based MiContact Center. Download: […]