Tag: Digital Transformation
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Leverage Virtual Assistants & IoT to Make it Easier to Stay Connected with Your Customers
Customers are conversing with businesses in new ways, thanks to the Internet of Things (IoT). For many consumers, virtual assistants, chatbots and messaging apps are quickly becoming their preferred methods of communication. CNBC reports that half of consumers will own a smart speaker by the end of the year, and among the top three uses…
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The 5 Most Important Contact & Call Center Trends
We’ve seen a lot of changes to the call center and Customer Experience landscape in recent years. Cloud communications and a distributed workforce have been on the minds of many our clients. The need to integrate social media channels is becoming more important than ever. Here are 5 of the strategic trends shaping up to…