Tag: Customer Relationships
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How Contact Centers Help Drive Success in Small & Mid-Sized Businesses
Some organizations, particularly smaller ones, may still have doubts about the real value of a contact center. From the customer perspective, however, the value of a contact center could not be more real. For example, a small online retailer is just like a big retailer that makes their profit from repeat customers. If consumers are…
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3 Easy Ways to Strengthen Customer Relationships with Unified Communication Tools
Darwin’s Theory is that species must adapt to their environment in order to survive. The same is true in business, and the pandemic has been a hard lesson for many companies as they battle to stay afloat. The “fittest” have embraced (and even accelerated) digital transformation, finding new and meaningful ways to engage customers remotely.…