Tag: Customer Experience
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Live + Digital… Ready to Deliver a Seamless Customer Experience?
There’s no question that the customer experience (CX) has undergone a dramatic shift in the past few years. Consumers are online more than ever. Like the rest of daily life, CX has become a true blend of the digital and “live” worlds. Most people channel-switch without thinking these days and consumers will only want the…
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Surviving on Good-Enough Communications? A Guide to Upgrading Your Business Technology
Business leaders have been running in emergency mode trying to adapt to workplace limitations imposed by COVID and the mandates intended to limit its spread. Often, businesses made do with a mix of communications solutions from different vendors – with varying results. Now is the time to re-assess and refine: Integrate Communications Many businesses are…
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How Contact Centers Help Drive Success in Small & Mid-Sized Businesses
Some organizations, particularly smaller ones, may still have doubts about the real value of a contact center. From the customer perspective, however, the value of a contact center could not be more real. For example, a small online retailer is just like a big retailer that makes their profit from repeat customers. If consumers are…
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3 Easy Ways to Strengthen Customer Relationships with Unified Communication Tools
Darwin’s Theory is that species must adapt to their environment in order to survive. The same is true in business, and the pandemic has been a hard lesson for many companies as they battle to stay afloat. The “fittest” have embraced (and even accelerated) digital transformation, finding new and meaningful ways to engage customers remotely.…
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Top Tech Trends in the Hospitality & Lodging Industry… Some May Make Sense for Your Business
Hotels, motels and other hospitality businesses once occupied a fairly simple space in people’s lives – they were a place for guests to lay their heads while away from home. But anyone who’s spent time on the road in recent years knows that the role of technology has greatly expanded. Here are some of the…
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Digital Transformation in 2021… Keeping Up with Touchless & New Ways to Connect with Customers
Adaptation has always been a necessity for survival, but now businesses are finding that they have to adapt virtually overnight to stay afloat. Touchless technology in the form of contactless payments, expanded mobile app offerings and remote contact centers is becoming the new normal for businesses across industries. Touchless technology is impacting the B2C world…
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Creating a Superior Customer Experience to Grow Your Online Business
In the brick-and-mortar world, windows entice shoppers into the store. Online, your website is the “window.” Is it visually exciting? Does it encourage shoppers to explore your services and capabilities? Is it easy to navigate, and does it load quickly? These are only the basics. If you haven’t already, you’ll want to cover all the…
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Chatbots Are helping Small & Mid-Sized Firms Compete With Big Businesses
Small and midsize businesses are regularly challenged to compete with enterprises that have deeper pockets, larger contact centers and more options to serve their customers. By embracing chatbots, smaller firms can improve their Customer Experience and compete head-on with larger companies. Here’s how… Basic question-and-answer functions. When customers start an online webchat they can get…
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Using Contact Center Metrics to Boost Customer Experience in the Real World
No surprise… Your customers want personalized service and consistent answers when they speak with multiple reps in your business. Further, they don’t want to wait on hold or repeat themselves when transferred. Here’s how three organizations are leveraging the Cloud today to benefit their customers… A Medical Supply Company, which serves its market with 45…
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Improving Your Customer Experience… Consumers Want More Human Interaction
According to the latest research, 8 in 10 consumers want more human interaction from businesses, yet 64% believe companies have lost touch with the human element of the Customer Experience, especially as they add more technology into the mix. Here’s some practical advice on how you can humanize the Customer Experience in your business… Create…