Tag: Customer Experience
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Check Out This Easy-to-Deploy Game Changer – Your New Virtual Receptionist: Mitel Voice Assist
If excellent customer service is your goal, Mitel has stepped up with the solution you need… their new Voice Assist solution. Voice Assist is like having a virtual receptionist to help answer basic customer questions, route calls, and deliver personal service without tying up an employee on your team. Voice Assist is a simple application…
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Attn. DC Region Financial Services Firms: Check Out the 2023 eGuide to Improve Client Experience and Grow with UC
TCI Serves Leading Banks and Credit Unions Across the DC Region Financial organizations must innovate to compete, which is why you need to plan ahead – and stay ahead – of emerging technology trends. Today’s unified communications technology can help your bank or credit union stay on top of customer demand, achieve compliance objectives, and…
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TCI’s Popular Cloud, On-Site or Hybrid Voice Subscription Supports Customized Communications and Improves Customer Experience
Acquiring an enterprise-level phone system typically requires a hefty CAPEX investment or lease. But now TCI offers a budget-friendly way to simplify your Communication and Collaboration needs as a predictable OPEX subscription. Why Subscribe to TCI Hosted Voice? Only pay for the number of users you have now – scale up and down as needed…
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Contact Center Innovations… Transform Your Bank or Credit Union’s Customer & Employee Experience
The two digital transformation opportunities that promise the most significant impact for banks and credit unions are reinventing their contact centers and branch and office operations. We’ll focus on how banks can capitalize on each opportunity with Mitel Financial Services Solutions. Creating the Customer Experience of the Future The role of a bank’s contact center…
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7 Steps to Smarter Contact Center Coverage Scheduling
Contact center managers are under a lot of pressure to deliver better results with fewer resources. Meanwhile, diminishing corporate budgets are forcing organizations to think of creative ways to compensate staff. These include pay-as-you-go arrangements in the form of zero-hour contracts, reduced and annualized working hours, and time off without pay. How then can organizations…
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Get Free Headsets with Mitel’s New On-Premises Phone System Monthly Subscription
Mitel’s popular MiVoice platform brings organizations customized communications and an improved customer experience. Acquiring an enterprise-level, on-site phone system typically requires a hefty CAPEX investment or lease. But now TCI and Mitel offer a budget-friendly way to simplify your Communication and Collaboration needs as a predictable OPEX subscription. Why Subscribe to MiVoice? Only pay for…
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How to Enable a Better Customer Experience and Improve Engagement with RingCentral
Are you where your customers are? If you’re not engaging with customers on their channel of choice, you can expect that your competition is. However, the proliferation of communications channels and ever-increasing customer expectations makes this more difficult by the day. Constellation Research recommends a three-stage approach on how to engage customers on their turf:…
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Top 6 Retail Technology Trends for 2022
The pandemic accelerated an evolution already underway in retail – digital is transforming how and where consumers shop, what they buy, and their expectations for support and experience. Evolving consumer behaviors combined with a hybrid workforce are driving the six leading communications technology trends in retail. Here’s what’s in store… 1. Supply Chain Resiliency Supply…
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Contact Centers 101… Understanding the Basics So Your Business Won’t Miss Out
The contact center world of 2022 is filled with business opportunities and the chance to better meet your diversifying customer needs. Worried you might be missing out? Don’t be. Below, we formally open the doors to the contact center world and invite you to confidently step inside. Why Does Your Organization Need Contact Center Technology?…
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The 9 Most Important Call Center Trends of 2022
We’ve seen a lot of changes to the call center and customer experience landscape over the years, from cloud communications and virtual agents to more strategic thinking around analytics, more flexible social media interactions, and innovative ways to involve artificial intelligence. And when the pandemic pushed businesses to modernize their business communications overnight, we’ve seen…