Tag: Contact Center
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TCI Host Cloud Voice Service… Locally Designed, Deployed and Supported
Our TCI Host Service is all about flexibility… Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your entire platform to the cloud to reduce your overall telecom costs. Cloud communications isn’t an all-or-nothing endeavor There are several deployment models to choose from depending on your business’s unique situation,…
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Schools, Non-Profits, Gov’t… Are You Exploiting Sourcewell’s Discounts for Telecom Solutions?
Sourcewell is a municipal contracting government agency serving the public sector. Who qualifies for Sourcewell membership? Educational institutions – both public and private, including K to 12, special education districts, charter schools, and higher education/universities Non-profits – including hospitals and nursing homes, rural power cooperatives, housing authorities, member associations, and groups State and local government…
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Are You Getting the Full Value Out of Your CRM Platform?
Getting the most out of your CRM requires that you integrate it with your Business Voice applications. Almost all of the popular CRM services on the market seamlessly integrate with TCI’s Mitel and RingCentral systems. Using a customized CRM? Our experienced development team can bring your customer data, phone system, and call center together… When…
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How to Improve Customer Service in Your Contact Center
Until recently, most contact centers looked like a sea of low-walled cubicles with agents speaking into headsets – with all customer transactions occurring at a fixed office location. Today, contact center agents can work just about anywhere: at home, in hired office space, or even on the move from a mobile device. But that’s not…
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Better Collaboration… Integrate Microsoft Teams with Mitel-Powered Telephony, Contact Center & CRM
Now you can improve the productivity of your Microsoft Teams users with Mitel’s advanced telephony, contact center and CRM integrations. Check out the Video Overview Give your users the calling features they need to be successful with Mitel’s end-to-end suite of communication tools. By pairing Mitel-powered service with Microsoft Teams, you can save time and…
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How Contact Centers Help Drive Success in Small & Mid-Sized Businesses
Some organizations, particularly smaller ones, may still have doubts about the real value of a contact center. From the customer perspective, however, the value of a contact center could not be more real. For example, a small online retailer is just like a big retailer that makes their profit from repeat customers. If consumers are…
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TCI’s Customized Cloud Voice… Deployed Anywhere, Any Time, on Any Device
TCI specializes in industry-leading unified communication solutions for businesses of all sizes. And because we give you the option to run these powerful solutions on our hardware or on your servers through software, you can expand on your terms and your timing. Select the best deployment model Delivered from our VMware-enabled data center in Ashburn, VA,…
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Recapping Mitel’s Recent Road Show on Digital Transformation & Contact Center Innovations
The emergence of the Digital Economy has led companies to transform their call centers into omni-channel customer experience centers. Increasingly, companies are finding that they need optimization solutions like Workforce Management, Interaction Recording, Quality Management and Speech Analytics to successfully operate an omni-channel customer experience center. They’re also looking at AI-powered Agent Assist technology to…
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Using Contact Center Metrics to Boost Customer Experience in the Real World
No surprise… Your customers want personalized service and consistent answers when they speak with multiple reps in your business. Further, they don’t want to wait on hold or repeat themselves when transferred. Here’s how three organizations are leveraging the Cloud today to benefit their customers… A Medical Supply Company, which serves its market with 45…
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The 5 Most Important Contact & Call Center Trends
We’ve seen a lot of changes to the call center and Customer Experience landscape in recent years. Cloud communications and a distributed workforce have been on the minds of many our clients. The need to integrate social media channels is becoming more important than ever. Here are 5 of the strategic trends shaping up to…