Tag: Cloud
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How to Improve Customer Service in Your Contact Center
Until recently, most contact centers looked like a sea of low-walled cubicles with agents speaking into headsets – with all customer transactions occurring at a fixed office location. Today, contact center agents can work just about anywhere: at home, in hired office space, or even on the move from a mobile device. But that’s not…
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Understanding Voice Deployment Options & Selecting the Best Platform for Your Business
TCI specializes in providing custom solutions designed to meet the precise communication needs of large and small organizations… A variety of cloud deployments are available to connect your company and every location in your enterprise – dedicated private solutions, shared public services, or hybrid combinations of both. Here are some considerations that will help determine…
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Infrastructure as a Service… Simplify Your Building & Campus Connections
Infrastructure as a service (IaaS) is an IT environment that is provisioned and managed by TCI. With IaaS, you simplify your life and avoid the complexity of buying and managing your own IT and network infrastructure. Rather than paying a big upfront capital expense, your affordable monthly subscription covers everything you need. TCI’s experienced experts…
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Ignoring Your Voice System or Service? Complacency Can Put Your Business at Risk
The best communications systems are virtually invisible in your organization. Your teams, customers and partners rely on the integrated voice, data and video capabilities these systems provide to stay connected, collaborate and work more efficiently. When things are going right, it’s easy to be lulled into complacency. But the longer your software has been neglected,…
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Leading a Hybrid Workforce? 5 Ways You Can Help Your Team Succeed
In the coming weeks and months, companies will reopen their offices and allow employees to return – with a few key differences. Many firms expect to adopt a hybrid approach in which employees split their time between the company’s facilities and their home offices. Here are five effective strategies for leading your teams… 1. Build…
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Is an Aging Phone System Slowing Your Business? Adopt a Cloud-First Mentality to Boost Your Communications
It’s going to happen… After years of faithful service, your premises communications system will eventually reach the end of its useful life. Maintaining and upgrading the hardware may become difficult or just won’t make financial sense. Updating the software may no longer be the path to all those advanced features you need to maintain efficiency…
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8 Signs Your Employees will Flourish as Hybrid Workers
As more people are vaccinated against COVID-19, businesses are readying plans to reopen their offices and bring back their employees. Already, though, it’s clear the new workweek will look different than it did pre-pandemic. Thanks to technology and remote working tools, employees transitioned seamlessly to home offices while managing to increase productivity. As a result, hybrid…
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How Technology Enables Our New Normal… Hybrid Workplaces, Lifestyle & Healthcare
While no one has a crystal ball, life may never return to what it was before COVID-19. We’ve experienced major shifts in how we live, work, learn and communicate. The word “hybrid” best describes these changes and what the future may hold. We may not return to the past, but we won’t be in pandemic…
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Best Practices… Taking it Step-by-Step to Your Smooth, Resilient Cloud Migration
With more companies moving to the cloud to support remote work requirements, due diligence is essential. Moving to the cloud is a major undertaking, but it has to happen. There’s not only a pandemic to deal with, but legacy systems are expensive to maintain. To ensure your cloud migration is smooth and resilient keep these…
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Looking Ahead… Evolving 2021 Cloud Trends
The vast majority of businesses are now utilizing cloud services. But just because the cloud revolution has already happened doesn’t mean it has reached an endpoint. With the cloud still evolving in 2021, it is worth examining how three emerging trends will impact businesses, and what business owners can do to prepare. 1. Artificial Intelligence…