As we look toward the new year, small business owners have a lot to consider… After navigating a global pandemic and high inflation, small business owners know they need to be ready for the next unexpected business disruption. Customer expectations have reached an all-time high, and delivering an optimal customer experience has become more critical […]
Tag Archives: Chatbots
15
Aug
Aug
The pandemic accelerated an evolution already underway in retail – digital is transforming how and where consumers shop, what they buy, and their expectations for support and experience. Evolving consumer behaviors combined with a hybrid workforce are driving the six leading communications technology trends in retail. Here’s what’s in store… 1. Supply Chain Resiliency Supply […]
30
Nov
Nov
The COVID-19 pandemic is transforming the way we connect, communicate and collaborate. One powerful tool helping to close the social distance gap between customers and businesses is the chatbot, a software application designed for human-like conversations. Personalized Interactions Amid the pandemic, chatbots are being used to fill the current resource gap and enable businesses to […]
05
Aug
Aug
Small and midsize businesses are regularly challenged to compete with enterprises that have deeper pockets, larger contact centers and more options to serve their customers. By embracing chatbots, smaller firms can improve their Customer Experience and compete head-on with larger companies. Here’s how… Basic question-and-answer functions. When customers start an online webchat they can get […]