In the DC region’s highly competitive financial services industry, banks must ensure customers enjoy an easy and efficient experience at each journey stage. There’s simply too much risk that poor experiences will tarnish the bank’s reputation, turn away customers, and harm the bottom line. Today’s communications solutions and technologies empower banks to break down unnecessary […]
Tag Archives: Banking
30
Oct
Oct
While the new financial experience may involve fewer person-to-person interactions, clients still expect high levels of personalization. Financial services Customer Experience (CX) encompasses every customer interaction with an institution on every platform. While this used to primarily happen over a teller counter, the new omnichannel CX includes apps, embedded finance, online systems, digital communications, and […]