Tag: Analytics
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6 Tips to Improve Your Bank’s Online and Omnichannel Customer Experience
While the new financial experience may involve fewer person-to-person interactions, clients still expect high levels of personalization. Financial services Customer Experience (CX) encompasses every customer interaction with an institution on every platform. While this used to primarily happen over a teller counter, the new omnichannel CX includes apps, embedded finance, online systems, digital communications, and…
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Follow These 4 Tips to Keep Your Voice & IT Networks Up and Running
Many businesses manage an IT environment that includes a complicated maze of technology services and equipment of varying ages, performance, and overall health. Even for the most tech-savvy, it can be a challenge to identify potential problems before something fails and disaster strikes. Fortunately, there are best practices you can employ now to minimize the…
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The 9 Most Important Call Center Trends of 2022
We’ve seen a lot of changes to the call center and customer experience landscape over the years, from cloud communications and virtual agents to more strategic thinking around analytics, more flexible social media interactions, and innovative ways to involve artificial intelligence. And when the pandemic pushed businesses to modernize their business communications overnight, we’ve seen…