Roughly 70 percent of the American workforce is in frontline positions, filling essential customer-facing roles. They’re on the front lines, quite literally, of the industries making the world go round, including: Healthcare Education Manufacturing and construction Retail and customer service Hospitality and food preparation Public safety Fulfillment and delivery In the past few years, the […]
Tag Archives: AI
20
May
May
Gen Zers and Alphas are digital natives — they’ve grown up alongside smartphones and tablets. They’ve always had information and communications tools at their fingertips and are incredibly comfortable experimenting with the latest technology and AI. Who Are Gen Z and Gen Alpha? Gen Z is defined as those born between 1995 and 2012. The […]
26
Feb
Feb
We expect the evolution of AI to be as earth-shaking as the creation of the semiconductor, the personal computer, the Internet, and the mobile phone. AI will change the way people work, learn, travel, get healthcare, and communicate with each other. Evolving phone systems will be just one aspect of its far-reaching influence as AI […]
Blog
Position Your SMB for Success with the Latest UC Capabilities… Connect Your Employees & Customers
11
Dec
Dec
As we look toward the new year, small business owners have a lot to consider… After navigating a global pandemic and high inflation, small business owners know they need to be ready for the next unexpected business disruption. Customer expectations have reached an all-time high, and delivering an optimal customer experience has become more critical […]
Blog
4 Ways Artificial Intelligence Will Improve Your Communications & How to Mitigate AI Security Issues
15
May
May
Unified Communications enable your employees to communicate and collaborate more effectively through screen sharing, video conferencing, mobile apps, and more. Adding artificial intelligence (AI) to the mix promises to send productivity through the roof, so it’s not surprising to see enterprises jump at the chance to experiment. Still, even as AI transforms communications and collaboration, […]
11
Nov
Nov
Thanks to Hollywood, it’s easy for many people to think of artificial intelligence as a sentient, self-learning technology that inevitably runs amok with the intent of wiping out humanity. This makes for fun movies, but what about the practical applications of AI in the real business world? AI enables a computer or application to perform […]
31
Dec
Dec
Customers are conversing with businesses in new ways, thanks to the Internet of Things (IoT). For many consumers, virtual assistants, chatbots and messaging apps are quickly becoming their preferred methods of communication. CNBC reports that half of consumers will own a smart speaker by the end of the year, and among the top three uses […]
Blog
Mitel Integrates with Google Cloud Contact Center AI to Deliver More Insightful Customer Experiences
05
Nov
Nov
Mitel has announced an integration with Google Cloud’s new Contact Center AI that will improve your company’s customer service experience, as well as the productivity of your contact center. Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers. Key […]
By 2020 Customer Experience is expected to overtake price and product as the key differentiator used by customers to influence their brand, product and service decisions. Responding to this reality, Mitel has partnered with Google to deliver new AI-driven customer experience capabilities across all Mitel core contact center solutions, including its cloud-based MiContact Center. Download: […]